Work at the IoDSA

Job Title: Certification Coordinator
Reports To: Senior Manager: Certification
Based At: Grayston Ridge Office Park, Block B, 144 Katherine Street, Sandown

1. Job Purpose

The Certification Coordinator will be responsible for administering and coordinating the effective implementation of the IoDSA designation processes, which includes application management, assessment registration and coordination and any other designee related administration. This role requires a highly organised and detail-oriented individual with strong administration, coordination and quality assurance skills.

The role of Certification Coordinator within the IoDSA is to provide, maintain and enhance the professional level of support and services rendered within the Certifications work stream as required within the professional environment of the IoDSA. The reputation and the corporate image of the IoDSA are both factors that this position will have direct influence on, as such, attention to detail and quality delivery of services are imperative to the role.



2. Key responsibilities and duties

• Application and Assessment Coordination
  
•  Preparation, coordination and logistical arrangements of various evaluation stages across certifications including applications, portfolios, exams, peer interview panels, and committees according to prescribed standards
  
• Active following up with applicants to promote growth
  
• Invigilation of certification exams
  

• Designee Retention and Growth
  
• Preparation, coordination and logistical arrangements of certification information sessions, events, and programmes
  
• Administration, communication and support to designees around retention requirements
  
• Updating of certification communication touch points such as the IoDSA Designations webpages and communication mailers
  

• Administration and Reporting
  
• Ensure data integrity of certification candidate database
  
• Weekly and monthly reporting on activities performed, income and expenditure, pipeline statistics as well as follow up and reporting on debtors to Senior Manager: Certification
  
• Preparing extract files for SAQA NLRD upload
  
• Monitor the debtors' list and follow up on outstanding invoices
• Request supplier and service provider invoicing and submission for approval (in accordance with agreed fees)
  
• Where relevant, issue client invoices for company payment as per purchase orders, signed agreements and/or project milestones
  
• Update applicable financial recons and submit for approval (in accordance with agreed timelines).

• Stakeholder Engagement
  
• Build and maintain strong relationships with clients and stakeholders
• Ensure client satisfaction by delivering high-quality services
• Ensure effective correspondence with certification candidates / committee members
  
• Attend & manage certification activities off-site as required
  
  

• General
  
• Quality assurance of all documentation, meetings and client touch points with feedback to the Senior Manager: Certification
  
• Handling client and certification queries and escalate to Senior Manager: Certification as required
  
• Ongoing input into administration and certification related processes to ensure quality and consistency in the workflow
• Ensure effective knowledge sharing and status discussions with Senior Manager: Director Certification
  
• Handover of referrals to the respective teams for follow up
  
• Assist with and attend IoDSA functions/events as required
  
• Assist with reception relief duties as required
• Ad-hoc tasks as related to the certification-related activities

• Team Culture Contributions:
  
• Provide guidance and support to team members where needed
• Foster a collaborative and positive work environment
• Leading by example in respect to attitude, customer service and professional stakeholder management